Rental Offices

Beaver, Ausable and Bayfield Hall  
291 Windermere Road 
London, Ontario N6G 2J9 
T: (519) 661-3250 
Hours: Monday to Friday, 8:30 a.m.–4:30 p.m. (excluding holidays) 

Platt’s Lane Estates  
536 Platt's Lane 
London, Ontario N6G 3A8 
T: (519) 679-4561 
Hours: Monday to Friday, 8:30 a.m. - 4:30 p.m. (excluding holidays) 

Information for current tenants when the Rental Office is closed: 

  • If you are locked out of your apartment when the Rental Office is closed spare keys are available at the Ontario Hall Residence front desk (open 24 hours), located on the third floor. To pick up a spare key there, you must provide photo identification i.e. your Western ONECard.
  • If tenants need emergency maintenance service while the Rental Office is closed, tenants can call Ontario Hall front desk at 519-661-2088. Examples of emergencies are floods, fire, unexpected loss of power, loss of hot water, and broken toilets.
  • Appliance repair, pest control requests and clogged sinks are NOT urgent emergencies and are not available. For all non-emergency maintenance or leasing requests, please continue to send them to western.apartments@uwo.ca. The Rental Office will respond during business hours.
  • For all other emergencies, you can contact Campus Safety & Emergency Services (519-661-3300) for assistance.